V zmysle hlavných modulov/publikácií ITIL®4, tak ako ich popisuje kvalifikačná schéma:
a) ITIL® Foundation:
- Úvod do ITIL® 4: kľúčové koncepty, Guiding Principles a nasadenie ITIL® do praxe, Four Dimensions, Service Value System, Service Value Chain a jeho aktivity, Service Value Streams
- Hlavné rozdiely ITIL® 4 oproti ITIL® V3 a súvis s DevOps, Agile a ďalšími prístupmi a best practices
b) ITIL® 4 Specialist - Create, Deliver & Support modul:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
b) ITIL® 4 Specialist - High Velocity IT modul:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL® ‘operating model’
- Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT
c) ITIL® 4 Specialist - Drive Stakeholder Value modul:
- Understand how customer journeys are designed
- Know how to foster stakeholder relationships
- Know how to shape demand and define service offerings
- Know how to onboard and offboard customers and users
- Know how to act together to ensure continual value co-creation service consumption / provisioning
- Know how to realise and validate service value
d) ITIL® 4 Strategist - Direct, Plan & Improve modul:
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve
Príprava (skúšobný „Mock“ test vrátane jeho podrobnej analýzy) a ostrý certifikačný test od AXELOSu – „ITIL®4 Managing Professional Transition“ (na piaty deň ráno)